Participant Support

Frequently Asked Questions

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How do I enroll?

For most 401(k) plans you can enroll online. If you need a hard copy enrollment form please contact your HR Department.

Can I rollover my old 401(k) plan into my current employer’s 401(k) plan? Who should I contact?

Yes, most plans allow old 401(k)’s to be rolled over at any time.  Please contact Mary O’Brian (mob@waterfordgroupny.com) or Lauren Khuns (twg@waterfordgroupny.com) at The Waterford Group directly to assist with your rollover.

Can I take a loan from my 401(k)?

Please contact your Plan’s Recordkeeper directly to inquire about a loan.

How much should I be contributing to my 401(k)? Am I on track?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with your contribution amount. You can also refer to the calculators available to you on the Participant Website to make sure you are on track.

Where should I be investing my money?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with investment questions, your retirement goals and information about the investment options in your Plan.

What happens to my 401(k) if I am terminated?

You have many options available.  Please contact your plan’s recordkeeper for clarification on the best choice for you.

I am having trouble with the Participant Website.

If you are having trouble with the website, please call your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

How do I update my beneficiary form?

Some 401(k) plans are paperless and others use beneficiary forms. Please contact your HR Department.

How do I check my account balance?

You can check your account balance online or by calling your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

Strategic Resources

Newsletters

December 2021 Newsletter

December 2021 Newsletter

Cybersecurity Best Practices for Plan Sponsors Participant data and financial accounts comprise some of the most sensitive and potentially vulnerable information under a company’s care. These highly valuable assets can be an attractive target for cybercriminals and...

December 2021 Newsletter

December 2021 Newsletter

Cybersecurity Best Practices for Plan Sponsors Participant data and financial accounts comprise some of the most sensitive and potentially vulnerable information under a company’s care. These highly valuable assets can be an attractive target for cybercriminals and...

Participant's Corner

Time for a Financial Check Up

Time for a Financial Check Up

With the season changing and life ever pulling us forward, you may want to take into account life changes that may affect your financial goals. Account for Changes in Your Personal Life Have there been any changes this past year with your family, personal, or...

December 2021 Newsletter

Time for a Financial Check Up

With the season changing and life ever pulling us forward, you may want to take into account life changes that may affect your financial goals. Account for Changes in Your Personal Life Have there been any changes this past year with your family, personal, or...

Articles

Explore important resources for your employees, your business and retirement planning.

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