Participant Support

Frequently Asked Questions

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How do I enroll?

For most 401(k) plans you can enroll online. If you need a hard copy enrollment form please contact your HR Department.

Can I rollover my old 401(k) plan into my current employer’s 401(k) plan? Who should I contact?

Yes, most plans allow old 401(k)’s to be rolled over at any time.  Please contact Mary O’Brian (mob@waterfordgroupny.com) or Lauren Khuns (twg@waterfordgroupny.com) at The Waterford Group directly to assist with your rollover.

Can I take a loan from my 401(k)?

Please contact your Plan’s Recordkeeper directly to inquire about a loan.

How much should I be contributing to my 401(k)? Am I on track?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with your contribution amount. You can also refer to the calculators available to you on the Participant Website to make sure you are on track.

Where should I be investing my money?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with investment questions, your retirement goals and information about the investment options in your Plan.

What happens to my 401(k) if I am terminated?

You have many options available.  Please contact your plan’s recordkeeper for clarification on the best choice for you.

I am having trouble with the Participant Website.

If you are having trouble with the website, please call your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

How do I update my beneficiary form?

Some 401(k) plans are paperless and others use beneficiary forms. Please contact your HR Department.

How do I check my account balance?

You can check your account balance online or by calling your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

Strategic Resources

Newsletters

January 2021 Newsletter

January 2021 Newsletter

3(38) Advisory Services- Should Fiduciaries Outsource Retirement Plan Investment Responsibility? Department of Labor (DOL) enforcement recoveries are on the rise. A recent DOL report indicates that DOL recoveries have doubled since 2018 and tripled since 2016...

January 2021 Newsletter

January 2021 Newsletter

3(38) Advisory Services- Should Fiduciaries Outsource Retirement Plan Investment Responsibility? Department of Labor (DOL) enforcement recoveries are on the rise. A recent DOL report indicates that DOL recoveries have doubled since 2018 and tripled since 2016...

Participant's Corner

Retirement Plan Facts

Retirement Plan Facts

This month’s employee memo encourages employees to learn about their retirement plan to determine whether any changes need to be made. Your employer provides you with a retirement plan for you to save money in, tax-deferred, for the day you bid your career farewell...

Retirement Plan Facts

Retirement Plan Facts

This month’s employee memo encourages employees to learn about their retirement plan to determine whether any changes need to be made. Your employer provides you with a retirement plan for you to save money in, tax-deferred, for the day you bid your career farewell...

Articles

2021 Retirement Plan Limits

Taxpayers can deduct contributions to a traditional IRA if they meet certain conditions. If during the year either the taxpayer or his or her spouse was covered by a retirement plan at work, the deduction may be reduced, or phased out, until it is eliminated, depending on filing status and income. (If neither the taxpayer nor his or her spouse is covered by a retirement plan at work, the phase-outs of the deduction do not apply.)

2021 Retirement Plan Limits

Taxpayers can deduct contributions to a traditional IRA if they meet certain conditions. If during the year either the taxpayer or his or her spouse was covered by a retirement plan at work, the deduction may be reduced, or phased out, until it is eliminated, depending on filing status and income. (If neither the taxpayer nor his or her spouse is covered by a retirement plan at work, the phase-outs of the deduction do not apply.)

Explore important resources for your employees, your business and retirement planning.

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