Participant Support
Frequently Asked Questions
Hidden Tab
How do I enroll?
For most 401(k) plans you can enroll online. If you need a hard copy enrollment form please contact your HR Department.
Can I rollover my old 401(k) plan into my current employer’s 401(k) plan? Who should I contact?
Yes, most plans allow old 401(k)’s to be rolled over at any time. Please contact Mary O’Brian (mob@waterfordgroupny.com) or Lauren Khuns (twg@waterfordgroupny.com) at The Waterford Group directly to assist with your rollover.
Can I take a loan from my 401(k)?
Please contact your Plan’s Recordkeeper directly to inquire about a loan.
How much should I be contributing to my 401(k)? Am I on track?
Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with your contribution amount. You can also refer to the calculators available to you on the Participant Website to make sure you are on track.
Where should I be investing my money?
Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with investment questions, your retirement goals and information about the investment options in your Plan.
What happens to my 401(k) if I am terminated?
You have many options available. Please contact your plan’s recordkeeper for clarification on the best choice for you.
I am having trouble with the Participant Website.
If you are having trouble with the website, please call your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.
How do I update my beneficiary form?
Some 401(k) plans are paperless and others use beneficiary forms. Please contact your HR Department.
How do I check my account balance?
You can check your account balance online or by calling your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.
Strategic Resources
Newsletters
March 2023 Newsletter
The Retirement Reshuffle Is Impacting Plan Sponsors Across the nation, more and more workers are expecting to postpone retirement. In fact, a survey by the Nationwide Retirement Institute shows that 40% of older employees plan to retire later than anticipated because...
March 2023 Newsletter
The Retirement Reshuffle Is Impacting Plan Sponsors Across the nation, more and more workers are expecting to postpone retirement. In fact, a survey by the Nationwide Retirement Institute shows that 40% of older employees plan to retire later than anticipated because...
Participant's Corner
PLANNING FINANCIAL FUTURES
Do you spend more time planning your annual vacation than you do thinking about your personal finances? If so, you’re not alone. A lot of people put off financial planning or avoid it altogether. Personal financial planning is an ongoing, lifelong process. If we break...
PLANNING FINANCIAL FUTURES
Do you spend more time planning your annual vacation than you do thinking about your personal finances? If so, you’re not alone. A lot of people put off financial planning or avoid it altogether. Personal financial planning is an ongoing, lifelong process. If we break...
Articles
2023 Retirement Plan Limits
IRS Limits on Retirement Benefits and Compensation
2023 Retirement Plan Limits
IRS Limits on Retirement Benefits and Compensation
Explore important resources for your employees, your business and retirement planning.
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