Participant Support

Frequently Asked Questions

Hidden Tab
How do I enroll?

For most 401(k) plans you can enroll online. If you need a hard copy enrollment form please contact your HR Department.

Can I rollover my old 401(k) plan into my current employer’s 401(k) plan? Who should I contact?

Yes, most plans allow old 401(k)’s to be rolled over at any time.  Please contact Mary O’Brian (mob@waterfordgroupny.com) or Lauren Khuns (twg@waterfordgroupny.com) at The Waterford Group directly to assist with your rollover.

Can I take a loan from my 401(k)?

Please contact your Plan’s Recordkeeper directly to inquire about a loan.

How much should I be contributing to my 401(k)? Am I on track?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with your contribution amount. You can also refer to the calculators available to you on the Participant Website to make sure you are on track.

Where should I be investing my money?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with investment questions, your retirement goals and information about the investment options in your Plan.

What happens to my 401(k) if I am terminated?

You have many options available.  Please contact your plan’s recordkeeper for clarification on the best choice for you.

I am having trouble with the Participant Website.

If you are having trouble with the website, please call your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

How do I update my beneficiary form?

Some 401(k) plans are paperless and others use beneficiary forms. Please contact your HR Department.

How do I check my account balance?

You can check your account balance online or by calling your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

Strategic Resources

Newsletters

August 2022 Newsletter

August 2022 Newsletter

Keeping Retirees in Your Retirement Plan According to T. Rowe Price, some sponsors may anticipate that their relationship with participants — as well as their responsibilities toward them — will naturally wind down at retirement, even though only about one in five...

August 2022 Newsletter

August 2022 Newsletter

Keeping Retirees in Your Retirement Plan According to T. Rowe Price, some sponsors may anticipate that their relationship with participants — as well as their responsibilities toward them — will naturally wind down at retirement, even though only about one in five...

Participant's Corner

BACK TO SCHOOL

BACK TO SCHOOL

Pop Quiz: Have You Done Your Homework On Retirement? 1. In order to maintain living standards in retirement, what percent of annual income do financial professionals thinkpeople should save? A. About 3% B. About 6% C. About 9% D. About 12% E. About 15% 2. If an...

BACK TO SCHOOL

BACK TO SCHOOL

Pop Quiz: Have You Done Your Homework On Retirement? 1. In order to maintain living standards in retirement, what percent of annual income do financial professionals thinkpeople should save? A. About 3% B. About 6% C. About 9% D. About 12% E. About 15% 2. If an...

Articles

2021 Form 8880

Use Form 8880 to figure the amount, if any, of your retirement savings contributions credit (also known as the saver’s credit). You may be able to take this credit if you, or your spouse if filing jointly, made (a) contributions (other than rollover contributions) to...

2021 Form 8880

Use Form 8880 to figure the amount, if any, of your retirement savings contributions credit (also known as the saver’s credit). You may be able to take this credit if you, or your spouse if filing jointly, made (a) contributions (other than rollover contributions) to...

Explore important resources for your employees, your business and retirement planning.

Have Questions?

Our team of experts is here to help.