Participant Support

Frequently Asked Questions

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How do I enroll?

For most 401(k) plans you can enroll online. If you need a hard copy enrollment form please contact your HR Department.

Can I rollover my old 401(k) plan into my current employer’s 401(k) plan? Who should I contact?

Yes, most plans allow old 401(k)’s to be rolled over at any time.  Please contact Mary O’Brian (mob@waterfordgroupny.com) or Lauren Khuns (twg@waterfordgroupny.com) at The Waterford Group directly to assist with your rollover.

Can I take a loan from my 401(k)?

Please contact your Plan’s Recordkeeper directly to inquire about a loan.

How much should I be contributing to my 401(k)? Am I on track?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with your contribution amount. You can also refer to the calculators available to you on the Participant Website to make sure you are on track.

Where should I be investing my money?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with investment questions, your retirement goals and information about the investment options in your Plan.

What happens to my 401(k) if I am terminated?

You have many options available.  Please contact your plan’s recordkeeper for clarification on the best choice for you.

I am having trouble with the Participant Website.

If you are having trouble with the website, please call your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

How do I update my beneficiary form?

Some 401(k) plans are paperless and others use beneficiary forms. Please contact your HR Department.

How do I check my account balance?

You can check your account balance online or by calling your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

Strategic Resources

Newsletters

March 2024 Newsletter

March 2024 Newsletter

Generational Influences and Behavioral FinanceUnderstanding generational attitudes toward investing and the cognitive biases that can lead participants astray is key to helping employees of all ages improve their financial wellness and prepare for a secure and...

March 2024 Newsletter

March 2024 Newsletter

Generational Influences and Behavioral FinanceUnderstanding generational attitudes toward investing and the cognitive biases that can lead participants astray is key to helping employees of all ages improve their financial wellness and prepare for a secure and...

Participant's Corner

7 Tips to Prepare You for Retirement

7 Tips to Prepare You for Retirement

A secure and happy retirement requires careful planning and is a well-constructed process. Starting now will give you plenty of time to make the strategic changes and improvements that will bring your retirement goals closer to reality. Here are seven things you...

7 Tips to Prepare You for Retirement

7 Tips to Prepare You for Retirement

A secure and happy retirement requires careful planning and is a well-constructed process. Starting now will give you plenty of time to make the strategic changes and improvements that will bring your retirement goals closer to reality. Here are seven things you...

Articles

Explore important resources for your employees, your business and retirement planning.

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