Participant Support

Frequently Asked Questions

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How do I enroll?

For most 401(k) plans you can enroll online. If you need a hard copy enrollment form please contact your HR Department.

Can I rollover my old 401(k) plan into my current employer’s 401(k) plan? Who should I contact?

Yes, most plans allow old 401(k)’s to be rolled over at any time.  Please contact Mary O’Brian (mob@waterfordgroupny.com) or Lauren Khuns (twg@waterfordgroupny.com) at The Waterford Group directly to assist with your rollover.

Can I take a loan from my 401(k)?

Please contact your Plan’s Recordkeeper directly to inquire about a loan.

How much should I be contributing to my 401(k)? Am I on track?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with your contribution amount. You can also refer to the calculators available to you on the Participant Website to make sure you are on track.

Where should I be investing my money?

Please contact The Waterford Group’s participant help line, 844-940-1610 for assistance with investment questions, your retirement goals and information about the investment options in your Plan.

What happens to my 401(k) if I am terminated?

You have many options available.  Please contact your plan’s recordkeeper for clarification on the best choice for you.

I am having trouble with the Participant Website.

If you are having trouble with the website, please call your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

How do I update my beneficiary form?

Some 401(k) plans are paperless and others use beneficiary forms. Please contact your HR Department.

How do I check my account balance?

You can check your account balance online or by calling your Plan’s Recordkeeper Participant Support phone number located in your enrollment booklet.

Strategic Resources

Newsletters

June 2020 Newsletter

June 2020 Newsletter

Is it Time for a Plan Refresh?  The duty to provide participants with sufficient information to make consistently informed retirement investment decisions is a basic fiduciary responsibility under ERISA Section 404(a). However, there could be some plan committees who...

June 2020 Newsletter

June 2020 Newsletter

Is it Time for a Plan Refresh?  The duty to provide participants with sufficient information to make consistently informed retirement investment decisions is a basic fiduciary responsibility under ERISA Section 404(a). However, there could be some plan committees who...

Participant's Corner

How Can You Prepare for Healthcare Expenses in Retirement?

How Can You Prepare for Healthcare Expenses in Retirement?

Rising healthcare costs are on everyone’s mind, even for affluent people. In fact, 69 percent of affluent pre-retirees cite rising healthcare costs as one of their top fears in retirement, according to a survey from the Nationwide Retirement Institute. In fact, 63...

How Can You Prepare for Healthcare Expenses in Retirement?

How Can You Prepare for Healthcare Expenses in Retirement?

Rising healthcare costs are on everyone’s mind, even for affluent people. In fact, 69 percent of affluent pre-retirees cite rising healthcare costs as one of their top fears in retirement, according to a survey from the Nationwide Retirement Institute. In fact, 63...

Articles

CORONAVIRUS, AID, RELIEF AND ECONOMIC SECURITY (CARES) ACT FAQ

CORONAVIRUS, AID, RELIEF AND ECONOMIC SECURITY (CARES) ACT FAQ

Amidst the ongoing COVID-19 crisis, the American Retirement Association has been working diligently to push for commonsense solutions that provide Americans with the funds necessary to provide for themselves and their families while at the same time protect the...

CORONAVIRUS, AID, RELIEF AND ECONOMIC SECURITY (CARES) ACT FAQ

CORONAVIRUS, AID, RELIEF AND ECONOMIC SECURITY (CARES) ACT FAQ

Amidst the ongoing COVID-19 crisis, the American Retirement Association has been working diligently to push for commonsense solutions that provide Americans with the funds necessary to provide for themselves and their families while at the same time protect the...

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